Legal

Terms of Use

PLEASE READ THESE TERMS OF USE (“AGREEMENT” OR “TERMS OF USE”) CAREFULLY BEFORE USING THE WEBSITE AND SERVICES OFFERED BY LOOK WHO LOVES YOU. THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE WEBSITE AT HTTPS://lookwholovesyou.com

look who loves you reserves the right to update and change the Terms of Use from time to time without notice. Any new features that change or enhance the current Use, including the release of new tools and resources, shall be subject to the Terms of Use.

Continued use of the Service after any such changes shall constitute your consent to such changes.

USAGE TERMS

You must be 13 years or older to use this Service.
You must provide a valid email address, and any other information requested in order to complete the design and payment process.
Look Who Loves You cannot and will not be liable for any loss or damage from your failure to comply with any security obligations.
You are responsible for all Content posted and activity that occurs under your email address.

You may not use the Service for any illegal or unauthorised purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Modifications to the Service and Prices

LOOK WHO LOVES YOU reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
Prices of all Services, including but not limited to design prices to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to LOOK WHO LOVES YOU site, http://LOOKWHOLOVESYOU.COM service itself.
LOOK WHO LOVES YOU shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Content Ownership

All content posted on the Service must comply with Australian copyright law.
We claim no intellectual property rights over the material you provide to the Service. Your photos and names uploaded remain yours.
LOOK WHO LOVES YOU does not pre-screen Content, but it has the right (but not the obligation) in its sole discretion to refuse or remove any Content that is available via the Service.
The look and feel of the Service is copyright©2016 LOOK WHO LOVES YOU. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from LOOK WHO LOVES YOU.

ADDING PHOTOS TO YOUR DESIGN

By uploading photos to one of the designs you must ensure you have the legal right to use these photos.
Ensure you check your design for accuracy before you submit your design and make payment. No responsibility will be taken for any incorrect inputted information on behalf of the user. When uploading photos, ensure these photos accurately depict your subject and they are of a high enough quality for print.

General Conditions

Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
Technical support is provided and only available via email.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by LOOK WHO LOVES YOU.

You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You must not transmit any worms or viruses or any code of a destructive nature.
You must not solicit any users of this service to market any products or services.
LOOK WHO LOVES YOU does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

You expressly understand and agree that LOOK WHO LOVES YOU shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if LOOK WHO LOVES YOU has been advised of the possibility of such damages), resulting from:
(i) the use or the inability to use the service;
(ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service;
(iii) unauthorised access to or alteration of your transmissions or data;
(iv) statements or conduct of any third party on the service;
(v) or any other matter relating to the service.

Any questions about this Terms of Use should be addressed to support via our email contact form

Privacy Policy

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registration).

The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organisations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Use, or as otherwise required by law. We transfer information about you if LOOK WHO LOVES YOU is acquired by or merged with another company. In this event, LOOK WHO LOVES YOU will notify you before information about you is transferred and becomes subject to a different privacy policy.

Information Gathering and Usage

When you create a design on LOOK WHO LOVES YOU we ask for information such as your billing information and email address.

All users are required to enter payment information. LOOK WHO LOVES YOU uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use the LOOK WHO LOVES YOU service. We use cookies to record current session information, but do not use permanent cookies.

Data Storage

LOOK WHO LOVES YOU uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run LOOK WHO LOVES YOU. Although LOOK WHO LOVES YOU owns the code, databases, and all rights to LOOK WHO LOVES YOU application, you retain all rights to your data.

Disclosure

LOOK WHO LOVES YOU may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Use.

Changes

LOOK WHO LOVES YOU may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address used on any order(s).

Questions

Any questions about this Privacy Policy should be addressed to support via our email contact form or at [email protected]

Refund Policy

LOOK WHO LOVES YOU accepts credit cards and will automatically charge your credit card upon purchase. Any created designs will not be emailed or be able to be downloaded if LOOK WHO LOVES YOU is unable to process your transaction using the credit card information provided. Refunds will not be issued for incorrectly added data. Please ensure you throughly check your design before proceeding with payment.

Billing

LOOK WHO LOVES YOU will automatically bill your credit card upon purchase of your design. You acknowledge that the amount billed may vary depending on which product you choose. All charges are nonrefundable and there are no refunds or credits.

LOOK WHO LOVES YOU may change the charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email.

Ensure you credit card payment information is correct to avoid complications and delays in the processing of your order.

FAQ

GETTING STARTED

What are the dimensions of the poster?
Printed your poster will be 420 x 594cm (16.5 x 23.4in)

Am I buying a printed poster or a poster file?
When you purchase a LOOK WHO LOVES YOU poster, you are purchasing only a PDF file of the poster design. You can choose to have the file emailed or downloaded onto your computer or device.

PURCHASING YOUR ORDER

My credit card will not work but all my details are correct. What do I do?

If you are getting a declined message, this may be due to a security measure put in place by your credit card company. Some credit card companies see purchases that may not be typical for you and block the purchase, especially if this is your first time purchasing with us. You may need to call your financial institution and tell them your situation.
If you are still having difficulties, please CONTACT US and we’ll have a closer look into the transaction details.

Can I use PayPal to make payment?

At this stage PayPal is not available. We are still working on this method of payment. Sorry for any inconvenience.

Do I receive a purchase receipt?
When you purchase your poster and your payment has been processed, you will receive an email confirming your purchase.

What is your refund policy?
If you received your file and there is an error on our behalf (Design cropped, parts of design missing, misaligned imagery etc) please contact us stating what was wrong with your design and will issue you with a full refund. You can then re-create your poster after we’ve fixed the problem. LOOK WHO LOVES YOU is not responsible for any user caused errors such as: spelling errors, wrongly selected poster design, misplaced/incorrect photos added by the user. Refunds will not be issued if you’ve made a mistake and would like to re-create your poster, so please check photos and spelling carefully before paying.

CREATING YOUR POSTER DESIGN

How many poster design templates can I choose from?
At this stage you can choose from 4 designs.

How many face photos can I upload to my design?
This depends on which poster design you select. The number of empty grey boxes on the poster design indicates how many photos are able to be uploaded.

Is there a specific size the face photos should be to ensure the best quality when printed?
We recommend your photo files should be at least 1000x 1000px. Any smaller than this runs the risk of the photo being printed blurry. Any photo taken on an iPhone 6 (or any current smart phone) would be fine to use.

I just purchased my poster design and realised I’ve made a mistake. Can I go back and make changes?
Unfortunately no. Once you have purchased your poster and payment has been made, your poster file is fixed and cannot be edited. You will need to re-create your design with a new purchase.
So check your design super carefully before making payment.

RECEIVING YOUR ORDER

How will I receive my file?
You can choose to either have your poster PDF emailed to you, or you can download the file straight to your computer or device.

When will I receive my file?
You will receive your file within minutes of paying for your poster.

I have purchased my poster and chose to have it emailed. I haven’t received it yet! What do I do?
Check your spam folder. Many emails from unfamiliar emails will go straight to that folder.
If it’s not there, wait a few more minutes after which send us an email and we’ll figure out where it is.

I have purchased my poster and chose to download it onto my computer or mobile device. It won’t download! What do I do?
Send us an email and tell us exactly what problem you’re having. Please include the following information in your email; Are you using a computer or a mobile device? If device, which one? Also tell us which Internet browser (Chrome, Safari etc) you’re using.

How big is the poster file size?
Depending on the size of the photos you upload, your poster PDF file size should be around 1MB.

PRINTING YOUR POSTER

I have my file. Is there anything special I have to do before getting it printed?

Can I print my poster at home?
LOOK WHO LOVES YOU POSTERS are formatted specifically for professional printing at any print shop or printing website. This ensures your poster is printed on quality paper with quality ink and will look fab. Professional printers will also be able to print your poster with bleed, which means your poster image is cropped so you won’t have a white border, making it look super professional.

What kind of paper would you recommend using when printing my poster?
160gsm coated matte paper (usually cheaper printing cost)
200gsm gloss or satin photographic paper (slightly higher printing cost)

Coated matte
Paper has a coating which will make your colours bright.

Gloss
Smooth glossy finish fro great looking posters. Ideal for brilliant photo quality colour and life like images, making it an ideal photo paper for poster projects.

Satin
Provides a more natural finish to images while minimising glare on prints displayed around bright lights. Satin paper results in a long lasting print that resists smudges and fingerprints.

Can you recommend any online printing websites that will do a great job printing my poster?
We recommend Officeworks in Australia and Staples in the US for printing your poster.

Roughly how much will printing my A2 poster cost?
Depending on paper quality and printing company, prices range from around $10